author: robert s kaplan

Strategy Maps: Converting Intangible Assets into Tangible Outcomes

... banking products and services it will market to its multinational customers. BTMHQA's mission is “to be the number one foreign wholesale bank in the Americas.” In 2000, as part of a global initiative, BTM's Americas operations were ...

HBR's 10 Must Reads on Managing Risk (with bonus article "Managing 21st-Century Political Risk" by Condoleezza Rice and Amy Zegart)

... questions about the new accounts, the pressure on the sales force, and increasing employee ... Wells Fargo saga is not unique. White-collar crimes —such as fraud ... tolerance of illegal behavior by employees. Yet in practice, increased ...

The Strategy-focused Organization: How Balanced Scorecard Companies Thrive in the New Business Environment

... 172 . 10. " Letters to the Editor , ” Harvard Business Review ( March ... UCSD Balanced Scorecard project on the Internet : http://www-vcba.ucsd.edu ... Management Accounting ( Boston : Harvard Business School Press , 1986 ) , 61-124 ...

Balanced Scorecard Success: The Kaplan-Norton Collection (4 Books)

... Balanced Scorecard is not a repackaging of the traditional stakeholder approach.2 We recognize companies' responsibilities to employees, citizens, and their communities because failure to perform adequately on regulatory and social ...

The Design of Cost Management Systems: Text, Cases, and Readings

... Product Costing Number of cost pools Number of cost drivers One Many One ... overcosting of one product is exactly offset by the undercosting of the ... Should You Use Machine - Hour Costing ? Machine. 156 CHAPTER 2 THE TWO - STAGE PROCESS ...

Cost & Effect: Using Integrated Cost Systems to Drive Profitability and Performance

... product - specific expenses , such as product design and development ( see Chapter 11 ) , may have been incurred ... report of unprofitable new products and customers helps managers focus on critical processes and avoids the fallout from bad ...

The Balanced Scorecard: Translating Strategy into Action

... process perspective are derived from explicit strategies to meet shareholder ... accounts receivable and low return-on-capital-employed. Rockwater executives ... process to collect end-of-project payments faster. A simplistic analysis ...

Management Accounting: Instructor's Manual and Media Guide

... Cases 185-111 ( A , B and C ) , software module 5-185-069 , and video teaching guide is also available 9-885-501 . 3. Destin Brass is a very good introductory case Case 190-089 and teaching note 5-191-029 . ) on ABC . ( HBS Video Guide ...

Time-Driven Activity-Based Costing: A Simpler and More Powerful Path to Higher Profits

This book shows you how to implement time-driven activity-based costing (TDABC), an easier and more powerful way to implement ABC.

Alignment: Using the Balanced Scorecard to Create Corporate Synergies

... CASE STUDY : MARRIOTT VACATION CLUB ( MVCI ) The Marriott name is synonymous with quality hotels and resorts . In addition to its flagship Marriott properties , the parent corporation in- cludes such brands as Renaissance , Courtyard ...

The Balanced Scorecard: Translating Strategy Into Action

... human resource development , information technology , data bases , and systems as well as customer and market development . In the short run , the financial accounting model reports these spending cutbacks as ... BALANCED SCORECARD ? 23.

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