author: david p norton

... banking products and services it will market to its multinational customers. BTMHQA's mission is “to be the number one foreign wholesale bank in the Americas.” In 2000, as part of a global initiative, BTM's Americas operations were ...

... 172 . 10. " Letters to the Editor , ” Harvard Business Review ( March ... UCSD Balanced Scorecard project on the Internet : http://www-vcba.ucsd.edu ... Management Accounting ( Boston : Harvard Business School Press , 1986 ) , 61-124 ...

... Balanced Scorecard is not a repackaging of the traditional stakeholder approach.2 We recognize companies' responsibilities to employees, citizens, and their communities because failure to perform adequately on regulatory and social ...

... process perspective are derived from explicit strategies to meet shareholder ... accounts receivable and low return-on-capital-employed. Rockwater executives ... process to collect end-of-project payments faster. A simplistic analysis ...

... CASE STUDY : MARRIOTT VACATION CLUB ( MVCI ) The Marriott name is synonymous with quality hotels and resorts . In addition to its flagship Marriott properties , the parent corporation in- cludes such brands as Renaissance , Courtyard ...

... form having unique microstructure. The present research involves a study of the interaction of A1 with A1203 by simulating various SHS reaction kinetic conditions. The interfacial region between A1 and A120; is studied using ...

... human resource development , information technology , data bases , and systems as well as customer and market development . In the short run , the financial accounting model reports these spending cutbacks as ... BALANCED SCORECARD ? 23.