... help us understand the rapid and large - scale mobilization of negative emotions in this organizational crisis . At the individual level , H ... word - of - mouth and boycott . This ultimately devastated H & M's ... answer some critical ...
... interest in key publics to encourage interest and action while reducing fatigue and cynicism. 1.2 Multiple Events and Disaster Fatigue Disaster fatigue can also 80 Mary Worley, Sarah Smith-Frigerio, and J. Brian Houston.
Effective Crisis Communication: Moving From Crisis to Opportunity
... Tilikum!” “Close the zoos! They're just in it for the money!” (Desmond, 2010, para. 2). Shamu and trainer Dawn Brancheau Simply portraying the death of Brancheau as a very freak accident was not seen as a sufficient response. Prior to ...
Effective Crisis Communication: Moving From Crisis to Opportunity
... theory (Benoit, 1995), situational crisis communication theory (Coombs & Holladay, 2002), and Organizational renewal theory ... Theories of Crisis Communication Corporate Apologia Image Repair Theory Situational Crisis Communication Theory.
Effective Crisis Communication: Moving From Crisis to Opportunity
... less than a recall or redesign (Larsen, 1998). Questions of intent refer to whether an organization knew about potential problems and failed to correct them before a crisis or whether the crisis happened as an accident in an otherwise ...
Integrating work from organizational studies, social sciences, public relations, and public health, this book: Covers a broad range of crisis communication theories, including those relevant to emergency response, risk management, ethics, ...
Presents the best practices of crisis communication and emergency risk communication This book covers crisis communication strategies and focuses on practical applications for effective management.
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