... mission statement said 'people matter above all else'. It said that management was a matter of motivating the commitment of employees. This may be bland rhetoric but it did not say that profits or certain members matter above all else ...
... quotes are taken directly from the research undertaken by the two organisations, based on interviews from participants met in the time scale identified above (May, 2005). Other quotes are from research undertaken in 2005 and 2006 by ...
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