Marc Effron, Robert Gandossy, Marshall Goldsmith. scorecard , " the measures taken in isolation can be misleading . " 18 They describe one GTE / Verizon call center where , " when HR reviewed the call center results from the HR Scorecard ..
... leadership doctrine. According to the army's leadership manual,19 to be a competent leader there are certain things that you must be, know, and do. This simple model, as illustrated in Figure Figure 19.1 West Point's Model of Leader ...
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