author: micah solomon

Exceptional Service, Exceptional Profit: The Secrets of Building a Five-Star Customer Service Organization

The Secrets of Building a Five-Star Customer Service Organization Leonardo Inghilleri, Micah Solomon. fortunately, customer satisfaction is based on four predictable factors. Customers ... (PPT) is needed for every 100 orders in-house. Now ...

Computer Forensics JumpStart

... security speaker, consultant (http://www.solomonconsulting.com/), trainer ... Lab Manual Exam Cram 2 (Que, 2005), and authored and provided the on-camera ... (CCNA), A+, Network+, i-Net+, and Security+. Neil Broom is the President of the ...

Computer Forensics JumpStart

... forensic examiner might be requested to provide under Rule 30(b)(6)? 3. Why is a template recommended for reports? 4. Where can you find out how to properly document and 10. sample log sheets? 5. When should you consider using diagrams ...

High-Tech, High-Touch Customer Service: Inspire Timeless Loyalty in the Demanding New World of Social Commerce

... Service Is No Service: How to Liberate Your Customers from Customer Service, Keep Them Happy, and Control Costs (Jossey- Bass, New York ... scribd.com/doc/65227130/Amazon-Letter-to-OSHA. 5. Personal correspondence with Tom Caramanico. 6.

Computer Forensics JumpStart

... operating system, you can obtain and use the md5sum utility to calculate checksums. You can find a Linux version of the md5sum utility at http://www.gnu.org/software/coreutils/. If you would like a Windows version of the utility, go to ...

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