... human resource management (HRM) function, given that BPO industry is primarily people ... HRM system(s) prevalent to the BPO sector. In this chapter, the terms BPO ... Convergys). 6. Global Consultancies (such as Accenture) who have been ...
... scenarios. Introduction. This chapter provides an overview of the historical ... employee' (often referred to as worker) and an 'employer' for whom the employee performs work under certain conditions in return ... Employment relations in India.
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