author: geoff colvin

Angel Customers & Demon Customers: Discover Which is Which, and Turbo-Charge Your Stock

... customer because of overall brand perception or other marketing communications. One of the masters of customer segmentation and value proposition creation is Southwest Airlines. Their target customer segment may surprise you: It is ...

Managing the Cycle of Meltdowns for Students With Autism Spectrum Disorder

... training. Box 7.1: Resources for Safe Restraint Training provides some critical information on the use of restraint ... meltdown for which restraint has been used. The purpose of the meeting is to review the whole meltdown cycle in order ...

Talent Is Overrated: What Really Separates World-Class Performers from Everybody Else

... team will be effective. Eisner and Ovitz held strongly conflicting models of ... army crew team at West Point a few years ago, faced a baffling problem ... case, which also notes that the varsity boat was full of resentment over who was ...

Talent is Overrated 2nd Edition: What Really Separates World-Class Performers from Everybody Else

... summary of Winner's argument, with many fascinating examples, is in Ellen Winner, “The Rage to Master: The Decisive Role of Talent in the Visual Arts,” in K. Anders Ericsson, ed., The Road to Excellence: The Acquisition of Expert ...

Contemplative Prayer at Work in Our Lives: Resting in God's Presence and Action

... Henri Nouwen describes spiritual discernment in this way: Discernment is a spiritual understanding and an experiential knowledge of how God is active in daily life that is acquired through disciplined spiritual practice. Discernment is ...

Talent is Overrated: What Really Separates World-Class Performers from Everybody Else

... summary of Winner's argument, with many fascinating examples, is in Ellen Winner, “The Rage to Master: The Decisive Role of Talent in the Visual Arts,” in K. Anders Ericsson, ed., The Road to Excellence: The Acquisition of Expert ...

Managing Noncompliance and Defiance in the Classroom: A Road Map for Teachers, Specialists, and Behavior Support Teams

... social skills to these students. The approach to teaching social skills and to helping students achieve social ... Boys Town, NE: Boys Town Press. Knoff, H. M. (2001). Stop and think social skills program. Longmont, CO: Sopris West ...

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