author: anthony w ulwick

... Strategies of Genius : Volume II ( 1994 ) , " this gives us a way to look past the behavioral content of what people do to the more invisible forces behind those behaviors to the structures of thought that allow these geniuses to ...

... Southwest Airlines, 145, 146, 147, 150, 151t Outcome Management, 82, 141–142, 181 Outcome prioritization method, definition of, 192 Outcomes. See Desired outcomes Passengers, Southwest Airlines, 147–149, 151, 151t Pattern detection: NLP ...