Based on Professor Jody Hoffer Gittell's eight years of field research in the airline industry, this book unveils the secret ingredient--high performance relationships--that has enabled Southwest to sustain a steady 10 to 15 percent rate of ...
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Based on Professor Jody Hoffer Gittell's eight years of field research, this book explores Southwest's innovative policies, strategies, and techniques, showing how these methods can be implemented in any organization, and explains how to: * ...
Summary: The Southwest Airlines Way: Review and Analysis of Gittell's Book
This complete summary of the ideas from Jody Gittell's book "The Southwest Airlines Way" tells the standout success story of the US airline industry.
This is the secret of how Southwest consistently outperforms its competitors in the high-pressure, timesensitive airline industry.
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